Your WhatsApp inbox, run by AI.
Taken over by humans
when it matters.
Botsync connects your WhatsApp Business number to an OpenAI-powered AI agent trained on your knowledge base. It answers 24/7, hands off to your team on demand, and tracks every conversation in a real-time dashboard.
Built on best-in-class infrastructure
Everything your team needs
to run WhatsApp at scale
OpenAI Auto-Replies
Powered by OpenAI models, Botsync reads your knowledge base and replies to every customer message instantly — accurate, on-brand, and 24/7. No hallucinations thanks to RAG: the AI only answers from documents you've uploaded.
One-Click Human Takeover
Hit “Take Over” and you're live. Hand back to AI when you're done. The switch is instant — no message lag, no confusion.
AI paused · You are live
Knowledge Base
Upload PDFs, DOCX, or TXT files. Botsync chunks, embeds, and indexes them into pgvector so the AI always has the right context at hand.
Real-Time Conversation Dashboard
Every incoming WhatsApp message appears in your dashboard instantly via Socket.io. Search, filter, and monitor every conversation thread across your team without ever refreshing the page.
Team Inbox
Multiple agents, one shared WhatsApp number. Route and assign conversations.
Lead Pipeline
Track every contact through New → Interested → Booked → Enrolled stages.
Broadcast Campaigns
Send messages to thousands of contacts with personalization and templates.
Automation Flows
Visual flow builder to automate replies, qualify leads, and route conversations.
Up and running in minutes
Connect your WhatsApp Business number
Link your Meta WhatsApp Business account via the Cloud API. Takes under 5 minutes. Your number, your business — we just power the AI.
Upload your knowledge base
Drop in your product docs, FAQs, pricing sheets, or any text files. Botsync automatically chunks, embeds, and indexes them so the AI always has accurate context.
Go live — AI handles the inbox
From the moment you flip the switch, OpenAI-powered AI reads every inbound message and composes grounded, helpful replies. Your team monitors the dashboard and steps in only when it counts.
Meta Ad Attribution
+ Conversions API Passback
Know exactly which Meta ad drove which WhatsApp conversation — down to the impression. Then automatically send lead quality signals (Lead, Schedule, Purchase) back to Meta's Conversions API so the ad algorithm optimises for real enrolments, not just clicks.
CTWA Attribution
Every Click-to-WhatsApp ad click is tied to the exact conversation it generated — ad → adset → campaign hierarchy.
CAPI Passback
Fire ViewContent, Lead, Schedule, CompleteRegistration, and Purchase events to Meta's Conversions API automatically.
Attribution Analytics
See campaign → interested → booked → enrolled funnel in one place. Know your true cost per enrolment.
Match Quality Scoring
Deterministic event IDs prevent duplicate sends. Monitor signal quality scores per event in the ops dashboard.
Attribution signal flow
Teams are switching from generic chatbots
Because their knowledge base is actually being used.
We uploaded our entire course catalog as PDFs. The AI now answers pricing, batch schedules, and admission queries without any human involvement — 91% of conversations.
The one-click takeover is a game changer. When a high-value lead comes in, I jump in myself. When I'm done, AI picks it back up. No dropped context.
Broadcast campaigns + AI inbox together means we never lose a lead after a campaign. The AI follows up instantly, while we sleep.
Your WhatsApp inbox
is waiting.
Invite-only onboarding with workspace access.
Sign in once invited, then launch AI + human handoff in minutes.